Shipping & Returns
Jack Vettriano Studio is a trading name of Dane Manor Publishing Ltd, registered in England and Wales (company number 13361532). Registered office: Tutnall View, Tutnall Lane, Tutnall, Bromsgrove, B60 1NA. We sell online only.
UK DELIVERY
UK delivery is free on all orders.
Every print is sent fully insured and tracked.
Orders are normally dispatched within 3 to 5 working days, so that each print can be checked and carefully packed.
Delivery usually takes a further 2 to 3 working days after dispatch.
We will email you tracking details when your order is dispatched.
INTERNATIONAL DELIVERY
We deliver worldwide. Please contact us before ordering and we will quote fully insured delivery to your country.
RETURNS: YOUR RIGHT TO CANCEL
If you change your mind, you can cancel your order within 14 days, beginning on the day after you receive your print, without giving a reason.
To start a return, email info@JackVettriano.Studio or call +44 (0)7825 128 995 with your order number within that 14-day period.
Please send the print back within 14 days of telling us, in its original condition and packaging, with your order number clearly shown on the parcel.
You are responsible for the cost of returning the print. We recommend a fully insured, tracked service, as the print remains your responsibility until it reaches us.
We will refund the price of the print, together with the original delivery charge, to your original payment method within 14 days of receiving it back.
Bespoke or commissioned items cannot be returned unless faulty.
DAMAGED OR FAULTY ITEMS
If your print arrives damaged or is not as described, please contact us as soon as possible after delivery, with photographs if you can. We will arrange collection at our cost and give you a full refund, including delivery charges, or a replacement if available.
CERTIFICATES OF AUTHENTICITY
Most of our prints come with the publisher's certificate of authenticity. Where a print does not, we state this clearly on the product page and tell you before delivery.
CONTACT US
Email: info@JackVettriano.Studio
Phone: +44 (0)7825 128 995
This page should be read with our Terms & Conditions, which also set out your statutory rights.